FOUNDER | AUTHOR | SPEAKER
Greg DeVore
Greg DeVore is the co-founder and CEO of ScreenSteps, a company dedicated to helping organizations transfer knowledge to their employees more efficiently.
Featured On
Gen Z @ Work
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Science of CX
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TOP 5 Series
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Secrets of the High Demand Coach
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Startup Hustle
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Leading With Integrity
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Gen Z @ Work • Science of CX • TOP 5 Series • Secrets of the High Demand Coach • Startup Hustle • Leading With Integrity •
It’s time to change
the way organizations work & train.
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Most organizational leaders struggle to recognize the root cause of employee performance and training challenges — poor knowledge transfer.
Greg dives into why faster knowledge transfer is important and how to do it.
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Greg and the ScreenSteps team have developed the Find & Follow Framework: a framework for better employee training and performance.
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Greg and the ScreenSteps team have worked with hundreds of customer service teams. From this, Greg has gained expertise in how to create a consistent customer support experience that builds trust and creates loyal customers.
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Greg is well-versed in the challenges of engaging and empowering employees. He explains the best practices for how to create an environment where employees are independent and confident.
Featured presentation
Boost Manager Productivity by 25% Your Credit Union
Carolinas Credit Unions LAUNCH | February 2025
In this presentation, Greg shares how credit unions can escape tribal knowledge and advance to guided knowledge, freeing up supervisors' time and increasing productivity by 25%.
“I believe every employee should be empowered to act & feel like an expert, regardless of background or experience.”
Find & Follow
Reduce Supervisor Burnout & Improve Employee Performance by Transferring Knowledge Faster
What if a revolutionary training method could help your employees be more confident, consistent, and independent? What would happen if your supervisors and leaders didn’t have to constantly answer employee questions all day?
Find & Follow is the training and performance framework that can free your business from the quicksand of relying on tribal knowledge and get you on the super highway of relying on guided knowledge.
Featured podcast appearances
Greg has been featured as a guest on dozens of podcasts, discussing topics ranging from employee training, employee productivity, knowledge transfer, starting a business, and more. Here are few highlighted podcasts.
Gen Z @ Work
Leading with Integrity
Secrets of the High Demand Coach
Startup Hustle
Business Excellence - TOP 5 Series
Science of CX
The Knowledge Champion Blog
In this Substack, Greg shares thoughts, insights, examples, and best practices to implement and sustain knowledge operations to transform the way we work. Here are a few recent posts.
How to Prepare Your SOPs and Documentation for AI
Helping Leadership "See" The Tribal Knowledge Problem
Are You a Knowledge Spender or a Knowledge Investor?
Get in touch.
Interested in connecting with Greg regarding podcasts, speaking engagements, or sales? Fill out the form to get in touch.